Information about Lurenti

Privacy policy

Privacy Policy

Last Updated: March 8, 2021

Lurenti’s aim is to provide an unparalleled level of service to our clients and customers where you can connect and have a seamless experience for your instant luxury and exotic car rental needs. We are a community built on trust. A fundamental part of earning that trust means being transparent about how we use your information and protect your human right to privacy.

 

This Privacy Policy describes how Lurenti, Inc. and its affiliates (“we,” “us,” or “Lurenti”), process personal information that we collect through the Lurenti Platform. Depending on where you live and what you are doing on the Lurenti Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information provided there with information about how we process personal information for those regions and services.

 

2. PERSONAL INFORMATION WE COLLECT

2.1 Information needed to use the Lurenti Platform.

We collect personal information about you when you use the Lurenti Platform. Without it, we may not be able to provide you with all services requested. This information includes:

•           Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

•           Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

•           Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us.

2.3 Information Automatically Collected by Using the Lurenti Platform and our Payment Services.

When you use the Lurenti Platform and Payment Services, we automatically collect personal information. This information may include:

•           Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

•           Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Lurenti Platform.

•           Log Data and Device Information. Such as details about how you’ve used the Lurenti Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Lurenti Platform. We may collect this information even if you haven’t created an Lurenti account or logged in.

•           Cookies  

•           Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:.

•           Third-Party Services. If you link, connect, or login to the Lurenti Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

 

3. HOW WE USE INFORMATION WE COLLECT

 

3.1 Provide, Improve, and Develop the Lurenti Platform. We use personal information to:

•           enable you to access the Lurenti Platform and make and receive payments,

•           enable you to communicate with other Members,

•           perform analytics, debug and conduct research,

•           provide customer service,

•           send you messages, updates, security alerts, and account notifications,

•           personalize and customize your experience based on your interactions with the Lurenti Platform, your search and booking history, your profile information and preferences, and other content you submit, and

•           enable your use of our enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:

•           detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,

•           study and combat discrimination.

•           conduct security investigations and risk assessments,

•           verify or authenticate information provided by you,

•           comply with our legal obligations, protect the health and well-being of the drivers, rentors, rentor’s employees and members of the public,

•           resolve disputes with our Members,

•           enforce our agreements with third parties,

•           comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)

•           enforce our Terms and other policies

•           in connection with the activities above, we may conduct profiling based on your interactions with the Lurenti Platform, your profile information and other content you submit to Lurenti, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the Lurenti Platform if such processes detect activity that we think poses a safety or other risk to Lurenti, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:

•           send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

•           personalize, measure, and improve our advertising,

•           administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Lurenti or its third-party partners,

•           analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and

•           invite you to events and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:

•           Detect and prevent money laundering, fraud, abuse, security incidents.

•           Conduct security investigations and risk assessments.

•           Comply with legal obligations (such as anti-money laundering regulations).

•           With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

•           Provide and improve the Payment Services.

4. SHARING & DISCLOSURE

 

If you reside outside of the United States, learn about safeguards we rely on for transferring personal information to recipients outside of the EEA here.

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Lurenti account or participating in promotional activities by Lurenti partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Lurenti or otherwise promote our products and services.

4.2 Sharing Between Members.

To help facilitate bookings or other interactions between Members, we may need to share certain information such as:

•           When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and Host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Host have a confirmed booking, certain information is shared with the Guest (and the additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.

4.3 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

•           Your public profile page, which includes your profile photo, first name, description, and city.

•           Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.

•           Reviews, ratings and other public feedback.

•           Content in a community or discussion forum, blog or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.

Information you share publicly on the Lurenti Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

4.4 Host Service Providers.

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Lurenti Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third-party service providers.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Lurenti, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability or (iv) to protect the rights, property or personal safety of Lurenti, its employees, its Members, or members of the public. For example, if permitted due to the forgoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Lurenti, our Members, or expose Lurenti to a claim of obstruction of justice.

For jurisdictions where Lurenti facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts’ and Guests’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.

In jurisdictions where Lurenti facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through Lurenti in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.

4.6 Service Providers.

We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Lurenti Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with Lurenti’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

4.7 Business Transfers.

If Lurenti undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5. OTHER IMPORTANT INFORMATION

5.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Lurenti Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

6. YOUR RIGHTS

6.3 Data Erasure.

In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

•           We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Lurenti Account for fraud or safety reasons, we may retain information from that Lurenti Account to prevent that Member from opening a new Lurenti Account in the future.

•           We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Lurenti and Lurenti Payments may keep information for tax, legal reporting and auditing obligations.

•           Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Lurenti, even after your Lurenti Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.

•           Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

7. SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Lurenti Platform will be subject to the revised Privacy Policy.